Report a Problem
At WorklancerPro, we strive to ensure a seamless experience for all users. If you encounter any issues while using our platform, we’re here to help resolve them quickly. Below are the steps to report a problem and the types of issues we address:
Common Issues to Report
1.Technical Errors: Broken links, download failures, website glitches, or account access issues.
2.Payment Problems: Failed transactions, unauthorized charges, or billing discrepancies.
3.Product Concerns: Defective or misrepresented digital products, copyright violations, or seller disputes.
4.Security Issues: Suspicious activity, phishing attempts, or data privacy concerns.
5.General Feedback: Suggestions for improving our platform.
How to Report
1.Contact Support
Email: Send details to worklancerpro@gmail.com Include screenshots, transaction IDs, or error messages.
Live Chat: Use the chat icon on our website for instant assistance during business hours.
2.Use the Reporting Form: For seller or product-specific issues, click “Report” on the product page or seller profile.
3.Emergency Security Issues: For urgent matters (e.g., data breaches), email worklancerpro@gmail.com immediately.
What Happens Next?
Acknowledgement: We’ll confirm receipt of your report within 24 hours.
Investigation: Our team will review the issue and may request additional details.
Resolution: We’ll work to resolve the problem promptly and update you via email.
For Sellers
If a buyer reports an issue with your product, we’ll notify you and collaborate on a fair resolution (e.g., refund, product update).
Confidentiality
All reports are handled confidentially. We respect your privacy and will never share your details without consent.
Our Commitment
We take all reports seriously and aim to resolve issues within 3–5 business days. Your feedback helps us improve WorklancerPro for everyone.
Thank you for helping us maintain a safe and trustworthy platform!