Frequently Asked Questions
For Buyers
1.How do I purchase a digital product?
Browse our marketplace, select your desired product, and click “Buy Now.” Follow the prompts to complete payment, and the product will be available for download instantly.
2.What payment methods do you accept?
We accept Bkash, Nagad, Upay, PayPal, and other secure payment gateways. All transactions are encrypted for safety.
3.Can I request a refund?
Due to the nature of digital products, refunds are only offered if the product is defective or misrepresented. Contact support at worklancerpro@gmail.com within 7 days of purchase.
4.How do I access my purchased products?
After payment, products are available in your account dashboard under “My Downloads.” You’ll also receive a confirmation email with a download link.
For Sellers
1.How do I list my digital product?
Create a seller account, upload your product (e.g., files, descriptions, pricing), and submit for review. Once approved, it goes live in our marketplace.
2.What fees apply to sellers?
We charge a 10% commission on each sale. No hidden fees—pricing is transparent.
3.When do I receive my earnings?
Earnings are transferred to your account balance after a 3-day processing period. Withdraw funds via PayPal, bank transfer, or other supported methods.
4.What types of products are allowed?
We permit original digital content (e.g., templates, eBooks, software). Prohibited items include copyrighted material without authorization or harmful content.
General Questions
1.How do I reset my password?
Click “Forgot Password” on the login page and follow the instructions sent to your email.
2.Is my personal data secure?
Yes! We use SSL encryption and comply with data protection laws. Read our Privacy Policy for details.
3.How do I contact support?
Email worklancerpro@gmail.com or use our live chat feature. We respond within 24 hours.
4.Can I edit my product after publishing?
Yes! Sellers can update product details anytime via their dashboard. Changes require a quick re-approval.
Need more details? Visit our [Help Center] or contact our team. We’re here to help!